VM Ops

Menlo Park, CA 94025 USA

Posted: 08/21/2019 Employment Type: 9+ Month Contract Job Category: IT/Ops Job Number: 14055

Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a VM Ops to join our team at our client s site in Menlo Park, CA.


Support, monitor and maintain business operations systems to improve daily operations and drive efficiency. Role necessitates a knowledgeable VMWare engineer, solid experience in designing, operating and troubleshooting large scale VMWare deployments. Requires strong scripting/automation and Linux operating system management.


Key Mandatory Skills:

VMware, ESXI 6.5, vSphere, Linux, CLI, Windows, VMware, Tickets Linux, UNIX, Systems Upgrades, Daily Operations,


Monitoring, Ticketing, Alert Response, Break/Fix:

Monitor infrastructure using monitoring systems

Monitor ticketing queue, work tickets to resolution

Create trouble tickets when not generated by automation, and work tickets to resolution

Coordinate hardware break/fix activities with local staff - DC Techs, Field IT, and/or Smart Hands

Create vendor service request (SR) and collect diagnostic information as needed

Operations including but not limited to:

Provision hypervisors on servers and create clusters

Configure datastores, filesystems, mount volumes

Configure server, cluster, and VM networking

Configure and/or update VM settings

Deploy software and firmware updates

Work change tickets and execute during change windows

Logical decommissioning of clusters and servers

Escalate and communicate as per standard operating procedures

Documentation:

Maintain documentation and update as needed

Work with team to keep documentation related to the above areas maintained

Work with engineering team to perform a monthly audit verifying documentation is current

Perform project work including but not limited to:

Server / cluster deployments involving complex and/or custom requirements

Testing, validation, and deployment of new server hardware, firmware, hypervisor software

Performance Monitoring and Analysis:

Performance analysis of overall server virtualization environment

Troubleshooting and Break/Fix:

Troubleshoot and resolve issues escalated by L1 team

Escalate to Engineering team and/or Vendor if required

Identify repeat issues and trends, work with engineering to scope monitoring and/or

automation to prevent or auto-remediate problems

Vendor Service Request lifecycle management:

Daily follow-ups for all open Service Requests

Work with vendor(s) to resolve Service Requests

Provide a weekly summary of all active (opened/ongoing/closed) Service Requests for the period

Participate in weekly on-call rotation:

Respond to critical alerts and alarms outside regular office hours

Triage and resolve issues

Escalate to engineering or other teams per escalation processes



Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities

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