Technical Writer
Job Description
Key Responsibilities:
· Create training material, such as knowledge base articles, videos and tutorials.
· Test the validity and accuracy of the knowledge base articles through workflows in the Freshworks ITSM system.
· Create end user communication plans and emails for project launch activities.
· Create change adoption plan and training materials for our end Users.
· Assist with writing user acceptance test plans.
Requirements
· 2+ years proven experience as a technical writer in the software industry.
· Excellent written and verbal communication skills.
· Excellent ability to adapt writing style and tone to target audience to technical and non-technical Users.
· Write, edit and review technical documentation/knowledge base articles for accuracy and clarity.
· Create/develop communication plan and emails for project launch communications to user community.
· Proven self-starter with technical aptitude to quickly learn how to use software systems and then write how to documentation and knowledge base articles.
· Able to work quickly and independently.
Preferred qualifications
· Experience with ITSM ticketing systems like Freshservice and Service Now
· Experience in video creation tools
· Experienced in working with collaboration tools, such as Sharepoint, MS Office, Visio,
· Bachelor's degree or equivalent practical experience
Security Clearance Required: N/A
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
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