Sr ServiceNow Application Administrator

Centennial, CO 80112

Posted: 08/01/2019 Employment Type: Contract to Perm Job Category: Information Technology Job Number: 13776
Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a Sr ServiceNow Application Administrator to join our team at our client s site in Centennial, CO.

Sr ServiceNow Application Administrator, Denver Area (or Remote), Contract-to-Perm

The Sr. ServiceNow Application Administrator is responsible for the day-to-day administration, maintenance, and ongoing support of the ServiceNow platform. This includes the implementation and configuration of system plugins and ServiceNow store applications primarily associated with the ITSM, HR Service Delivery, Security Operations, and GRC modules.


Implementation, administration, and ongoing support of ServiceNow modules including IT Service Management, HR Service Delivery, Security Operations, and Governance Risk & Compliance

Implementation, administration, and ongoing support of ServiceNow store applications and integrations such as Windows AD, Workday, SCCM, SolarWinds, Vulnerability Management

Configuration management in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, ServicePortal, and API WebHooks

Assist in performing ServiceNow Discovery and Service Mapping processes including configuration and troubleshooting errors as they arise.

Participate in or lead annual ServiceNow upgrades & monthly patching

Provide advanced support for ServiceNow by troubleshooting system issues, determining root cause, and implementing bug fixes as necessary

Work with internal Customers and Business System Analysts to gather business requirements, determine scope and feasibility, and drive deployment of enhancements to existing or new modules on the platform

Create and maintain system documentation, standard operating procedures and user guides.

Exert technical leadership within team and provides technical leadership on complex projects and baseline support

Act as a technical liaison with software vendors

Participate in strategy and roadmap sessions for the ServiceNow platform

Compliance Responsibilities:

Responsible for thoughtful adherence to all Policies, Procedures, and Compliance regulations (internal and external)

Responsible for timely execution of all personnel-related activities such as Time Sheet completion, Performance Evaluations, Salary Reviews, Succession Planning, etc.

Responsible for leadership oversight and for ensuring Department/Team training


BA/BS in Computer Information Systems or related discipline and/or equivalent work experience

7+ years Enterprise Application Support (minimum of 3 years of experience with ServiceNow)

Strong JavaScript development experience required

Experience with Web Services Integration (SOAP, REST, and JSON)

Expertise in Incident, Problem, Change, Asset, CMDB, Service Catalog, Report, and Workflow customizations and scripting (JavaScript)

Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified

Experience in a complex enterprise application environment with integrations and customizations to support multiple business processes

Critical thinking, analytical and problem-solving skills

Ability to deal with the ambiguity associated with working in a fast-paced and changing environment

Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities
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