Operations Technician I
70 West 4th Street Saint Paul, MN 55102
Blackstone Technology Group, an award winning technology consulting and staffing firm, is seeking a Operations Technician I to join our team and work at our client site in Saint Paul, MN.
Our client is a global communications, hosting, cloud and IT services company. They operate more than 55 data centers in North America, Europe and Asia and provide broadband, voice, video, data and managed services over a robust 250, 000-route-mile U.S. fiber network and a 300, 000-route-mile international transport network. Our client is headquartered in Monroe, Louisiana.
Description: IPTAC National Network Repair
Operations Technician 1 responsibilities include monitoring and responding to alarms reported by the network monitoring system or directly by customers. Perform circuit and restoration, recognize and analyze potential jeopardy conditions in the network and notify management with risk potential and impact assessments of our customers. Troubleshooting of circuits 64k and under, T1, DS3, VPN and Ethernet including performing physical testing, circuit utilization, ping testing and trace routes based of trouble reported. The candidate must be able to effectively communicate with telecom providers, vendors, customers, and other entities within our company to drive the reported trouble to resolution. The ability to multitask and work as a cohesive team is a must along with excellent customer communication skills over the phone, SMS texting, e-mail and NTM trouble ticketing log notes.
The candidate must have the flexibility to work in a 7/24 call center environment which includes weekends, holidays, evening and overnight shifts. All office and company policies are expected to be followed.
Strong working knowledge and experience troubleshooting Metro Ethernet and TDM/MPLS communications layer 1 and 2 topologies such as DS0, T1, DS3, Ethernet, and ELAN-Eline services. Technical knowledge and experience on contemporary IP routing technologies IPv4, IPv6, MPLS, TCP/IP, BGP, QoS, VPN.
Minimum of 2+ years experience working in a call center environment working directly with customers.
The ability to multitask, communicate effectively and work as a team in a fast-paced environment.
Demonstrated ability to make sound decisions and logical thinking when under pressure.
Able to work weekends, holidays, evenings and overnights.
High school or GED diploma.
Valid drivers license or ability to report to work.
Cisco, Juniper, ALU certifications such as CCNA, JNCIA, or NRS 1.
Comp TIA Network + certification.
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, in a call center environment.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
A 2 year associates degree in telecommunications, networking, computer systems or IT help desk support.
Blackstone Staffing Services is a division of Blackstone Technology Group, a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone’ s global staff augmentation practice was founded in 1998. Blackstone Staffing Services has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities