Network Operations Analyst
425 Beck Ave Fairfield, CA 94533
Blackstone Technology Group, an award winning technology consulting and staffing firm, is seeking a Senior Computer Systems Programmer to join our team and work at our client site in San Francisco, CA.
Our client is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, the company provides natural gas and electric service to approximately 16 million people throughout a 70, 000-square-mile service area in northern and central California.
This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification. Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces. Process routine change requests and work orders. Perform data analysis/trending on the network and applications as per predefined documented procedures. Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs. Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process.
TOP THINGS LOOKING FOR(The primary requirements we’ re looking for are technical support, network administration\management, and a strong understanding of alarm escalation and infrastructure monitoring, with at least 2-3 years of IT/computing network experience. )*** BA/BS in Information Technology or related field or equivalent work experience.
Desired: Intermediate knowledge of network protocols, software applications, and operating support systems. Desired: Current Networking Certification; ITIL Certification.
Minimum of 2 years’ experience in telecommunication, internet, or network operation center environments.
Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems. Desired: Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner; Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents; Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership; Escalates to more experienced resources on unusual or more difficult incidents; Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Qualitative and quantitative analytic & problem solving skills; Ability to learn new concepts quickly; Organizational skills; Advanced verbal and written communication skills; Proficient in Microsoft Excel and Word; Is able to work independently or as part of a team; Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks; Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. May require some local traveling for training, meeting, etc. Able to support shift schedules as required to meet business needs
Blackstone Staffing Services is a division of Blackstone Technology Group, a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone’ s global staff augmentation practice was founded in 1998. Blackstone Staffing Services has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities