Network Monitoring Engineer

Hayward, CA 94545

Posted: 02/19/2019 Employment Type: Temporary Job Category: Network Engineers & Administrators Job Number: 12256

Role Overview

This Enterprise Monitoring Engineer is responsible for delivering and supporting large-scale network, system, application, service, and business activity monitoring and alerting solutions. This position involves the deployment and support of the tools the company uses to monitor their network, systems and applications. This Individual will work with members of other teams to gather monitoring and alerting requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset.

Responsibilities

 
  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems
  • Create and track operational issue tickets and improve operational efficiency
  • Document all actions in accordance with standard company policies and procedures
  • Coordinate with field technicians during installation and operational issue resolution
  • Notify field service, customer operations, and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues and to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams in 24 x 7 environment
  • Will be the main POC for production issues
  • Other duties as assigned

 


Required Skills
  • Fluency in key network monitoring fundamentals including packet flows for RS485 (serial) and TCP communications, DHCP/Static, DNS, TCP/IP protocols, and router/switch configuration and IP address planning
  • Knowledge of server operating systems and network devices
  • Excellent written, verbal and interpersonal skills
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
  • Broad experience using a variety of monitoring and ticket management tools
  • Experience creating dashboards with Splunk
  • Experience with APM solutions
  • Solarwinds monitoring experience
  • Experience providing remote support using virtual desktop tools
  • Experience with large sets of data and data analysis
  • Able to think creatively to resolve problems in ambiguous situations
  • Analyzing time series energy load data

EOE of Minorities/Females/Veterans/Disabilities
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