IT Vendor Contract Manager

Denver, CO 80202

Posted: 02/01/2019 Employment Type: Temporary Job Category: IT Support Job Number: 12132

Blackstone Technology Group, an award winning technology consulting and staffing firm, is seeking a IT Vendor Contract Manager to join our team and work at our client site in Denver, CO.

Our client is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease. The company owns and operates kidney dialysis centers and home peritoneal dialysis programs domestically in 43 states. They are headquartered in Denver, Colorado.
IT Vendor Contract Manager Job Overview
The IT vendor contract manager is responsible for managing the contract life cycle, which includes changes and modifications and the enforcement of performance clauses, including incentives and remedies. The IT vendor contract manager acts as the key contact and subject matter expert for all contract-related and tender activities. This includes assisting with negotiating contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes and escalating issues.
Primary Responsibilities and Activities
Vendor Contract Process Development
  1. Assist in managing the selection, acquisition and monitoring of contractual agreements for hardware, software and IT services
  2. Help negotiate purchases of software, hardware, SAAS models, support, and IT service level agreements
  3. Work alongside colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotations (RFQs) and requests for proposal (RFPs) that are in the pipeline.
  4. Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notes. Manage and control access to documents as appropriate.
  5. Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted.
  6. Work with all teams (security, compliance and People Services to ensure that vendors are performing in accordance with existing requirements and regulatory obligations.
  7. Develop a knowledge base of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow and organizational structures for contract management.
  8. Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate.
  9. Help negotiate purchases of software, hardware, SAAS models, support, and IT service level agreements
  10. Work with vendors and key stakeholders to establish clear contract change control processes.

Vendor Relationship Management
  1. Develop strong relationships with IT Executives and business owners.
  2. Establish governance to be applied, particularly during the contracting process. This will identify and limit points of contact for vendors, and clarify rights of authority for decision making.
  3. Handle internal contract-related complaints or disagreements from the business or other internal stakeholders.

Vendor Contract and Market Insight
  1. Understand relevant market trends and vendors. Track, gather and analyze market and industry data.
  2. Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required.
  3. Be responsible for ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal.
  4. Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication.

 
Education and Training:
  • A bachelor' s degree, preferably in such as general business, economics, psychology, computer science, mathematics, statistics or finance.
Experience
  • Minimum of five years' experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements
  • Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communication
  • Strong interpersonal and communication skills
  • Experience working with all key departments (security, compliance, finance, legal and procurement), and knowledge of procurement and vendor management practices
  • Knowledge of IT concepts and systems
Required Knowledge and Skill
Conceptual Thinking
  • An ability to determine contractual and financial exposure and negotiate contracts, and ability to participate in the development of the asset management mission, goals and objectives
  • Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models

Business Acumen
  • Deep market knowledge of the category of IT vendor for which the contract manager is responsible
  • Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks
  • Ability to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation
  • Knowledge of best practices for IT contract negotiation tactics and strategies
  • Ability to structure bids, evaluate bids against a broad set of evaluation criteria and provide recommendations for vendor selection
  • Where applicable, understanding of government and industry regulations that will influence contracting approach and vendor behavior (for example, FINRA for financial institutions, and U.S. Health Insurance Portability and Accountability Act [HIPAA] for healthcare organizations)

Collaboration
  • Strong ability to communicate with IT users, legal and procurement staff, and business leaders to craft contracts that align complex needs with contractual requirements to achieve business outcomes
  • Customer-focused approach to delivering contract management services to internal customers
  • Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle

Decisiveness
  • Ability to distinguish what is required versus what is " nice to have," and ability to manage conflicting stakeholder needs and wants
Key Behaviors and Competencies
The successful candidate for this role will possess the necessary competencies to:
  • Bridge communications between the IT and business organizations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals
  • Protect the enterprise' s interests, comply with applicable regulations and mitigate risks, assembling the appropriate set of clauses and schedules, without hampering delivery methodologies and processes
  • Leverage interpersonal relationship strengths to manage disputes and drive change in vendor behaviors, and create a working environment where vendors receive incentives to change behaviors and meet performance goals
  • Adopt an analytical approach to problem solving, with a focus on managing tasks with appropriate urgency in a results-oriented team environment
  • Manage multiple complex contracting initiatives across organizational boundaries
  • Make decisions efficiently that add value and are achieved in what can be tight time frames
  • Communicate with clarity to internal and external stakeholders and with vendors
  • Use technology and tools effectively in managing the contract life cycle
  • Create a customer-focused, service-based approach to working with stakeholders and vendors that emphasizes the creation and cultivation of cross-organizational relationships
  • Analyze and evaluate change to drive continuous improvement in the process of contract management and incorporate contract management trends

Blackstone Staffing Services is a division of Blackstone Technology Group, a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone’ s global staff augmentation practice was founded in 1998. Blackstone Staffing Services has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors

EOE of Minorities/Females/Veterans/Disabilities
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