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IT Support Manager

Livermore, CA 94501

Posted: 01/27/2025 Employment Type: Permanent Job Category: Project Manager/Leader Job Number: 27276 Pay Range: $60/hr-$70/hr Workplace Type: Hybrid

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a IT Support Manager to join our Client's team.



Role and Responsibilities

  • Service Desk Excellence: Direct service desk operations, manage ticket resolution, and uphold SLAs.
  • Desktop, Mobile, & Software Support: Troubleshoot hardware and software issues, deploy updates, and manage desktop environments.
  • Bank Equipment Upkeep: Ensure the smooth operation of receipt printers, card readers, and other specialized banking hardware. Collaborate with vendors for support.
  • Procedure Management: Create, update, and enforce IT procedures and work instructions. Conduct compliance audits and develop training on best practices.
  • Strategic Alignment: Contribute to IT strategy development, aligning support functions with the bank's overall objectives.


Minimum Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  • Minimum of 10 years of IT support experience, including 2+ years in a leadership role.
  • Proven experience supporting banking hardware and managing IT procedures.
  • Understanding of IT service management frameworks (ITIL, COBIT, etc.).
  • Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
  • 5+ years in a leadership role.
  • ITIL, COBIT, Security+, or other relevant certifications.
  • Experience in a fast-paced banking environment.
  • Project management experience (Agile, Scrum, etc.).





Security Clearance Required: N/A

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities
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About Livermore, CA

Start your next career chapter in the vibrant city of Livermore, California! Nestled in the picturesque East Bay area of Alameda County, Livermore offers a perfect blend of small-town charm and big-city opportunities. Home to the renowned Livermore Valley Wine Country and the prestigious Lawrence Livermore National Laboratory, this region boasts a thriving cultural scene, innovative tech companies, and stunning outdoor spaces like Del Valle Regional Park and Brushy Peak Regional Preserve. With easy access to the San Francisco Bay Area, job seekers in Livermore can enjoy a diverse range of activities, from exploring the Livermore Art Association Gallery to catching a show at the Bankhead Theater. Don't miss out on the chance to advance your career in this dynamic and welcoming community by exploring our exciting job opportunities today!

 

 

 

 

We hereby pledge our commitment to actively hire veterans of the U.S. Armed Forces. We value and recognize the leadership, training, character and discipline that our veterans and members of the National Guard and Reserve bring to Blackstone. Please book a meeting with a Cleared Recruiter today.