Help Desk/Systems Administrator I

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Help Desk/Systems Administrator to join our Client's team.

Seeking a Junior Systems Administrator to serve on a Tier 2 technical support helpdesk, staffed to provide remote, over-the-phone administration, support, and technical assistance to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices. The Junior System Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.

Minimum Candidate Requirements:

·      Associate's degree in computer science or related field; OR

·      CompTIA A+ certification; OR

·      2 years IT help desk support experience in a Windows Active Directory environment; OR

·      2 years of experience in Windows Active Directory, network, IT operations and IT hardware support

·      Able to attain a security clearance (see additional details below)

The ideal candidate will excel in the following soft skills:

·      Teamwork

·      Conflict resolution

·      Time management

·      Problem solving

·      Adaptability

·      Critical thinking

·      Communication (verbal & written)

·      Active listening

·      Detail oriented

·      Dependability

·      Emotional intelligence

Responsibilities:

Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.

Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools. Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software. Ability to support steady-state enterprise-wide upgrades and changes to associated systems. Ability to monitor systems to ensure compliance with enterprise-wide standards.

Active Secret Clearance Required

Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities