Head of Digital Adoption Platform

The Head of Digital Adoption Platform will lead the global implementation and optimization of WalkMe, driving its integration across our major quote-to-cash processes and enterprise applications, including Salesforce, ServiceNow, Carma, Oracle, and others. This role will spearhead a rapid deployment initiative, collaborating closely with external consultants, while establishing a robust, embedded network of advocates to maintain and enhance platform utility. The role will leverage analytics to identify user roadblocks and ensure a continuous improvement cycle through agile methodologies. 

What you’ll do

• Lead the end-to-end global deployment of WalkMe across key business applications, ensuring timely and effective delivery. 
• Direct external consultants and internal stakeholders through rapid platform deployment phases. 
• Build and sustain an internal community of platform advocates to ensure continuous platform engagement and innovation. 
• Analyze user interaction data to identify pain points and implement agile, data-driven improvements. 
• Design and integrate training resources, ensuring seamless onboarding and adoption for all users. 
• Partner with business units to ensure alignment of platform functionalities with organizational goals. 
• Collaborate with HR, IT, and learning teams to integrate WalkMe features with existing training programs. 
• Stay updated on digital adoption platform trends, applying best practices to maintain a competitive edge. 
• Oversee budget management and resource allocation for platform-related projects. 

What you’ll need 

• Bachelor’s degree in Business, Information Systems, or a related field. 
• 10+ years of experience in digital transformation, IT project management, or related fields. 
• Strong expertise in deploying and managing WalkMe or similar digital adoption platforms. 
• Demonstrated ability to manage external vendors and consultants effectively. 
• Proven track record in building and leading cross-functional teams and communities. 
• Experience with enterprise applications such as Salesforce, Oracle, and ServiceNow. 
• Strong analytical and problem-solving skills, with a focus on continuous improvement. 
• Familiarity with agile project management methodologies. 
• Excellent communication and stakeholder management skills.