Engineer I

Wake Forest, NC 27587

Posted: 08/28/2019 Employment Type: Contract Job Category: Information Technology Job Number: 14136

Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a Engineer I to join our team at our client s site in Wake Forest, NC.


Duties and Responsibilities include, but are not limited to:

Use of software and hardware tools to identify and diagnose network status and problems;

Conducting complex network monitoring, equipment installation and maintenance activities;

Troubleshooting and repair of complex IP (data) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods;

Direct customer interface on install and repair requests related to new equipment

installs and overall functionality of IP (data/voice) and telecom communications equipment

Documentation of all activities per defined procedures

Mentoring/Training/Coaching of less experienced employees

Follow CenturyLink Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations.

Basic Qualifications: This position requires: Technology or related field.

Advance knowledge of Remedy or Solarwinds

Experience in data troubleshooting as a SME (Subject Matter Expert).

Experience training employees in a classroom environment.

CCNA certifications

4+ years experience in the operation, troubleshooting and maintenance of Cisco switches and routers

Excellent customer service skills. This is a front line customer service position responsible for equipment or network functionality, customer satisfaction and the overall customer experience.

Excellent administrative skills. Position is required to prepare daily documentation as required to status and close install and repair requests

Experience in the use of personal computers, including Microsoft Word, Excel, and Outlook

The ability to work off hours, on call and during holidays

Experience mentoring/training/coaching less experienced employees

The ability to understand and communicate using technical concepts, practices and terminology

The ability to self-manage responsibilities in order to achieve daily results

The ability to navigate, understand, and implement actions within CISCO IOS

Experience monitoring the status of system outages and keeping management informed of any changes. Experience working in a team-oriented, collaborative environment.

Experience managing customer request via email / telephonically while keeping the queue at manageable levels.

Preferred Job Qualifications:

Associates or Bachelor's degree in Information Technology, Telecommunication, Networking

ITIL 2011 Certification 7x24 Operation Center off shift and Weekend & Holiday work Required

Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities

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