Wake Forest, NC 27587
Blackstone Technology Group, an award-winning technology consulting and talent agency is seeking a Engineer I to join our team at our client s site in Wake Forest, NC.
Duties and Responsibilities include, but are not limited to:
Use of software and hardware tools to identify and diagnose network status and problems;
Conducting complex network monitoring, equipment installation and maintenance activities;
Troubleshooting and repair of complex IP (data) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods;
Direct customer interface on install and repair requests related to new equipment
installs and overall functionality of IP (data/voice) and telecom communications equipment
Documentation of all activities per defined procedures
Mentoring/Training/Coaching of less experienced employees
Follow CenturyLink Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations.
Basic Qualifications: This position requires: Technology or related field.
Advance knowledge of Remedy or Solarwinds
Experience in data troubleshooting as a SME (Subject Matter Expert).
Experience training employees in a classroom environment.
4+ years experience in the operation, troubleshooting and maintenance of Cisco switches and routers
Excellent customer service skills. This is a front line customer service position responsible for equipment or network functionality, customer satisfaction and the overall customer experience.
Excellent administrative skills. Position is required to prepare daily documentation as required to status and close install and repair requests
Experience in the use of personal computers, including Microsoft Word, Excel, and Outlook
The ability to work off hours, on call and during holidays
Experience mentoring/training/coaching less experienced employees
The ability to understand and communicate using technical concepts, practices and terminology
The ability to self-manage responsibilities in order to achieve daily results
The ability to navigate, understand, and implement actions within CISCO IOS
Experience monitoring the status of system outages and keeping management informed of any changes. Experience working in a team-oriented, collaborative environment.
Experience managing customer request via email / telephonically while keeping the queue at manageable levels.
Preferred Job Qualifications:
Associates or Bachelor's degree in Information Technology, Telecommunication, Networking
ITIL 2011 Certification 7x24 Operation Center off shift and Weekend & Holiday work Required
Blackstone is a global IT services and solutions firm that implements digital transformation solutions across commercial industry verticals and the US Federal Government. Blackstone was founded in 1998, and has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in IT staffing and place both technical and creative talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities