Digital Adoption Platform Specialist

Blackstone Talent Group, an award-winning technology consulting and talent agency, is seeking a Digital Adoption Platform Specialist to join our Client's team.

Role:

The Digital Adoption Platform Specialist will support the implementation and maintenance of WalkMe, ensuring its successful adoption across our enterprise applications. Acting as the primary backup and support for the Head of Digital Adoption Platform, this role will assist in deployment, training, analytics, and continuous improvement efforts.

What you’ll do

• Serve as a key support resource for WalkMe deployment across Digital Realty applications.
• Act as the primary backup for the Head of Digital Adoption Platform, ensuring continuity in leadership as needed.
• Assist in managing external consultants to ensure timely project execution.
• Analyze platform usage data and provide actionable insights for improvement.
• Collaborate with internal teams to design training materials and onboarding experiences for platform users.
• Conduct regular reviews of WalkMe content to ensure relevance and alignment with user needs.
• Support the integration of WalkMe analytics into broader organizational performance dashboards.
• Contribute to the creation and nurturing of an internal advocacy network for platform adoption.
• Participate in agile sprints to prioritize and implement platform enhancements.

What you’ll need 

• Bachelor’s degree in Business, Information Systems, or a related field.
• 3 years of experience in digital adoption platforms, IT support, or business systems analysis.
• Hands-on experience with WalkMe or similar platforms is highly desirable.
• Strong analytical skills, with the ability to translate data insights into actionable improvements.
• Familiarity with enterprise systems such as Salesforce, Oracle, or ServiceNow.
• Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
• A proactive mindset and ability to work in a fast-paced, agile environment

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities