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Desktop Support Technician

Normal, IL 61761

Posted: 03/11/2024 Employment Type: Contract Job Category: Technician Job Number: 26669 Full Time or Part Time: false

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Desktop Support Technician to join our Client's team.


WHAT YOU WILL NEED


Experience with:

  • Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools

Experience with:

  • Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
  • Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives. 
  • Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
  • Ability to coordinate and communicate at all levels within the organization
    • Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs

Tech Savvy

  • Ability and passion for learning new technology and tools

Passion for Customer Support

  • A drive to help end-users get what they need to do their jobs the best they can.
  • A sense of satisfaction from assisting end-users in getting what they need on time

Prioritization Skills

The ability to analyze support requests and prioritize them based on impact


Discipline

  • The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
  • Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities
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About Normal, IL

Discover exciting job opportunities in and around Normal, Illinois with us! Known for its vibrant community, endless growth prospects, and charming Midwestern hospitality, Normal offers a perfect blend of small-town charm and big-city amenities. Explore career possibilities while enjoying the Bloomington-Normal area's beautiful parks like White Oak Park and the robust arts scene with venues like the McLean County Arts Center, and the Normal Theater. From the unique local cuisine to cheering on the Minor League Baseball team, the Normal CornBelters, this region has something for everyone. Let us help you find your dream job in this captivating and dynamic area!

 

 

 

 

We hereby pledge our commitment to actively hire veterans of the U.S. Armed Forces. We value and recognize the leadership, training, character and discipline that our veterans and members of the National Guard and Reserve bring to Blackstone.