Blackstone Talent Group, an award-winning technology consulting and talent agency, is seeking a Desktop Systems Analyst to join our Client's team.

End User Services Associate

You will be responsible for providing IT support across a wide range of services to internal customers for the Austin, TX office. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.

Technology You'll Use

• Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.

Your Role Responsibilities?

Here's What You'll Do

• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business, and understanding how Informatica's business works
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standards

What We'd Like to See

• A good understanding of "Quality" as it relates to customer satisfaction
• Has worked in large multi-national environments that span the globe
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience using a helpdesk or IT issue and problem tracking system such as ServiceNow

Role Essentials

• Minimum of 3 years of experience in a desktop support role in IT
• Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)
• Must have excellent knowledge of computer hardware and software in general

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities